Next use "Volume Down" button to get to the "wipe data/factory reset" option.Ħ. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".ĥ. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.Ĥ. Remove your SD card, if there is one in the device.ģ. Make sure that the tablet is actually powered off.Ģ. NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.īe sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.ġ. You would have better luck saving your personal stuff (files, photos, music, contacts, etc., just not apps, can't save those) to another place (google account, computer, etc.) and then do a "Hard Reset" of the tablet. The reset you have done, if it is meant to keep what you have on the tablet, won't actually reset it. Your best option is to try clearing out the device and starting over. This, however, is not a good idea, and I personally never recommend doing it, as it can brick your device. The only way you could add a newer version would be to root the device (which I so do not recommend) and try and add other versions after that. Hence why there isn't (if it isn't in there) an update for the device listed in "Settings". Your device would then not have the ability to handle that. The newer Android versions take up more space and need more resources to run. However, that would not fix the problem, it would likely make it worse. What the person who told you this may have actually meant as that your tablet has and older version of Android and meant you may need a newer version to run things. If it doesn't show an update in there, then there isn't an update for your device. Any 'update' would be listed in the phone's "Settings" and then "About Phone".
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